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029: Digital Marketing For The Hospitality Industry, with Amanda Singer -...
In today’s world of websites, Facebook ads, email campaigns, and the Internet, how has marketing evolved in the digital age? And how has digital marketing evolved for the hospitality industry? On this...
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028: Understanding ADA Laws On Service Animals in Hotels - Susan Pannozzo –...
How confident are you that your hotel has the right policy in place with regard to ADA Laws on service animals? Even if you think you are in compliance, you’ll want to listen to today’s guest, Soy...
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027: Effectively Using Online Feedback and Reviews, with Daniel Craig - Susan...
Thanks to social media, reviews are available to anyone almost anywhere at the touch of a button. But many hoteliers and management staff in the travel industry don’t know how to handle both negative...
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026: Conquering The Leadership Gap In Hospitality, with Sarah Pittson - Susan...
If you’ve been in hospitality for any length of time you’ve probably been told the keys to exceptional guest service are things like anticipating the guests’ needs, showing empathy, creating a...
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025: Vacation Home Rental Hospitality, with Ross Twiddy - Susan Pannozzo –...
When most of us think of hospitality we think of hotels and restaurants. But an area that has become increasingly popular is the vacation home rental market. In all of these industries – hotels,...
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024: Succeeding In Urban Neighborhoods, with Imran Jivani
One of the latest trends in hotel management is fulfilling guests’ desires for an authentic and “locals” type experience. Couple that with the growing popularity of AirBnB, some hotels are moving into...
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023: The Complete Customer Experience, with Tony Bodoh
Working in the hospitality industry we all know reviews are critical. But do you know the specific ways to go from 3-star reviews to 4-star and even 5-star? Or what it means if you are regularly...
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022: Guest Service Training In a Social Media Era, with Doug Kennedy
Today more than ever customer service training is crucial to the success of any hotel, motel or other hospitality establishment. In an era of viral videos and online rating reviews, every guest can be...
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021: Rising to the Top of the Hotel Industry with Philippe Leboeuf
On one of the recent episodes of Hospitality Academy Conor Kenny spoke about his book, Dancing At The Fountain and the seven hoteliers he interviewed and learned from to write it. Today I’m excited and...
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020: Handling Difficult Customers, with Michelle Mitchell
You’ve heard the expression: “The customer is always right.” But is that actually true in hospitality? And even if they aren’t always right can you still satisfy them and make them happy? Joining us to...
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019: Becoming a Master of Memory with Timothy Moser
Have you ever wondered what it would take to be the front guest person who remembers guests on site? Or to have your entire wait staff be able to remember every tables’ orders perfectly every night?...
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018: Dancing At The Fountain
Have you ever wondered what it would be like to run a world-class hotel – the finest of the finest where the rich and famous stay? You don’t have to wonder any longer, our guest for today’s show has...
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017: Improving Housekeeping Labor Productivity with David Heath
One of the biggest expenses in the hospitality industry is labor, and one of the biggest components of the hospitality labor is housekeeping. But there are ways to be lean, efficient and effective in...
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016: Best Practices For Reaching Your Sales Goals with Doug Kennedy
Sales is the lifeblood of any hospitality organization, and here to share his best practices for achieving your sales goals is sales expert Doug Kennedy, founder of Kennedy Training Network. On this...
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015: How to Conduct Annual Performance Reviews
It’s that time of year again for most companies: annual reviews. But is an annual review enough or should you provide performance feedback more often? And is there a right way or a wrong way? Here to...
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014: Human Trafficking and how to Recognize the Signs at your Property
Did you know that in 2014 the most popular venue for human trafficking was hotels and motels? It’s true, and it’s one of the reasons to know the signs of human trafficking. Here to share her expert...
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013: Accommodated Scheduling with Adam Peterson
A different approach to scheduling with big benefits to the associates and management alike. Creating the staffing schedule for your department can be challenging and often frustrating for both...
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012: Taking a Proactive Approach to Managing your Time
Accomplishing Your Daily Goals – One Intentional Minute at a Time. With every new resource that comes along to help make us more productive and save us time, it seems we have less and less time...
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011: Managing Your Online Reputation with Rupesh Patel
Get More Reviews and Improve Your Online Reputation. With the ever growing role social media plays in the purchasing decisions of today’s consumer, nowadays business owners must closely manage their...
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010: A Day in the Life of the Frontline Staff with Kelly Long
Training should be based on reality, not just theory. In effort to better understand the realities of our front line staff members, Sr. Training Consultant, Kelly long spent a week working side by side...
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