005 – New Employee Onboarding with GM Scott Sisk

General Manager, Scott Sisk of the Holiday Inn Express & Suites in Alvarado, TX discusses how using a well thought out on-boarding checklist for new Front Desk Agents has helped him to dramatically reduce turnover at his hotel.

What you will learn in this episode:

• The value of being present.  Interacting with you guests and you staff to lead by example
• The interview process and the importance of using standardized questions.
• Training before empowering
• Using a thorough on-boarding checklist to ensure a great start for your new Front Desk Agents
• Making a commitment to the process to reap the benefits later.

Resources:

Front Desk Agent 9 Shift On-Boarding Checklist.  Click HERE to download a copy.  *Note: this checklist was created for a Holiday Inn Express within the IHG Brand of hotels.  However, you can customize it to fit your particular hotel and brand.

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