001: Welcome to Hospitality Academy
Welcome to Hospitality Academy! In this introductory episode, I introduce you to what the show is all about, who it is intended for and what to expect from each of the weekly episodes. The post 001:...
View Article002: Hurricane Season 2015
Have you Prepared? The Atlantic hurricane season began on June 1st. If your property is located in a hurricane threat zone, you will want to tune in the hear the latest predictions on the season ahead...
View Article003: Learn Steps to Prepare for Hurricane Season From Bryan Jackson
Interview with Hotel General Manager – Bryan Jackson General Manager, Bryan Jackson from the Holiday Inn Express & Suites in Suffolk, VA shares his advice on preparing for the hurricane season....
View Article004: Interview with Quality Consultant, Kim Montijo
Interview with Quality Consultant – Kim Montijo Quality Consultant, Kim Montijo, shares her insights on the points of difference that separates mediocre hotels from higher performing properties with...
View Article005: New Employee Onboarding with GM Scott Sisk
005 – New Employee Onboarding with GM Scott Sisk General Manager, Scott Sisk of the Holiday Inn Express & Suites in Alvarado, TX discusses how using a well thought out on-boarding checklist for new...
View Article006: Industry Training Consultant, Joleen Emery Shares Insights On Training...
Industry Training Consultant, Joleen Emery Shares Insights On Training New Hires Discussing the key ingredients to delivering meaningful training that sticks. Joleen Emery, Training Consultant and...
View Article007: Applying Acting Skills to Deliver Exceptional Guest Service
Think Like an Actor and Deliver Exceptional Guest Service with Phil Bartruff Hospitality industry veteran and trained acting professional, Phil Bartruff, shares insights on how to apply acting skills...
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008: The Customer Experience Hamburger with Steve DiGioia
What do customer experience and a hamburger have in common? Hospitality veteran, Steve DiGioia explains that a great customer experience is like a hamburger…it comes in 4 parts. Each part cannot...
View Article009: How Leadership Connects to the Bottom Line with Zee Mahmood
Is Your Leadership Style Enhancing or Harming your Operation? Zee Mahmood joins the show to share thoughts on Leadership. With over 30 years in the hotel industry, Zee has learned what some of the most...
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010: A Day in the Life of the Frontline Staff with Kelly Long
Training should be based on reality, not just theory. In effort to better understand the realities of our front line staff members, Sr. Training Consultant, Kelly long spent a week working side by side...
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011: Managing Your Online Reputation with Rupesh Patel
Get More Reviews and Improve Your Online Reputation. With the ever growing role social media plays in the purchasing decisions of today’s consumer, nowadays business owners must closely manage their...
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012: Taking a Proactive Approach to Managing your Time
Accomplishing Your Daily Goals – One Intentional Minute at a Time. With every new resource that comes along to help make us more productive and save us time, it seems we have less and less time...
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013: Accommodated Scheduling with Adam Peterson
A different approach to scheduling with big benefits to the associates and management alike. Creating the staffing schedule for your department can be challenging and often frustrating for both...
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014: Human Trafficking and how to Recognize the Signs at your Property
Did you know that in 2014 the most popular venue for human trafficking was hotels and motels? It’s true, and it’s one of the reasons to know the signs of human trafficking. Here to share her expert...
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015: How to Conduct Annual Performance Reviews
It’s that time of year again for most companies: annual reviews. But is an annual review enough or should you provide performance feedback more often? And is there a right way or a wrong way? Here to...
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016: Best Practices For Reaching Your Sales Goals with Doug Kennedy
Sales is the lifeblood of any hospitality organization, and here to share his best practices for achieving your sales goals is sales expert Doug Kennedy, founder of Kennedy Training Network. On this...
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017: Improving Housekeeping Labor Productivity with David Heath
One of the biggest expenses in the hospitality industry is labor, and one of the biggest components of the hospitality labor is housekeeping. But there are ways to be lean, efficient and effective in...
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018: Dancing At The Fountain
Have you ever wondered what it would be like to run a world-class hotel – the finest of the finest where the rich and famous stay? You don’t have to wonder any longer, our guest for today’s show has...
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019: Becoming a Master of Memory with Timothy Moser
Have you ever wondered what it would take to be the front guest person who remembers guests on site? Or to have your entire wait staff be able to remember every tables’ orders perfectly every night?...
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020: Handling Difficult Customers, with Michelle Mitchell
You’ve heard the expression: “The customer is always right.” But is that actually true in hospitality? And even if they aren’t always right can you still satisfy them and make them happy? Joining us to...
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