Think Like an Actor and Deliver Exceptional Guest Service with Phil Bartruff
Hospitality industry veteran and trained acting professional, Phil Bartruff, shares insights on how to apply acting skills to your role in the hospitality industry to improve the guest experience.
What you will learn in this episode:
- How adopting the mindset of a professional actor can improve your delivery of guest service.
- Understanding the difference of acting vs insincerity.
- Just as an actor prepares to go on stage, so should everyone in the hospitality industry.
- Embracing the “fun” factor of working in the people business
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