What do customer experience and a hamburger have in common?

Hospitality veteran, Steve DiGioia explains that a great customer experience is like a hamburger…it comes in 4 parts.  Each part cannot stand alone, all must work together to complete the experience.

In this episode you will learn how each of those parts impact the overall guest experience, from the top bun (the warm greeting) to the bottom bun (the fond farewell) and all that’s in-between, including the meat (the interaction) and all the toppings (the WOW factor.)

As a 25 + year veteran of the hospitality industry, Steve knows a thing or two about creating great customer experiences.  He is currently the Area Director of Training at Crystal Springs Resort  and has an extensive background working with a variety of hotel brands, including Crowne Plaza, Hilton and Westin properties.  He posts weekly blogs on his website at Stevedigioia.com delivering thoughtful insights on topics of leadership and customer service.  And, if all that didn’t keep Steve busy enough, he is also a published author.

His book “Earn More Tips On Your Very Next Shift…Even If You’re a Bad Waiter” is an easy-to-follow training method that can be used across all industries, resulting in better customer retention and repeat business for your company.  It’s the blueprint for teaching “WOW” customer service.

The post 008: The Customer Experience Hamburger with Steve DiGioia appeared first on Hospitality Academy.